Terms and Conditions for Gardeners Strawberry Hill

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Strawberry Hill. They are intended to create clear expectations for both the client and the service provider, covering how bookings are made, how payments are handled, what happens if a visit is changed or cancelled, and how liability is managed. By requesting services, the client agrees that these terms will apply unless a separate written agreement states otherwise.

These terms are written for residential and commercial gardening work carried out in the UK and should be read carefully before any booking is confirmed. They apply to a wide range of services, including routine maintenance, planting, clearance, pruning, lawn care, hedge work, and related outdoor tasks. References to “we”, “us” and “our” mean the gardening service provider, while “you” and “your” mean the client.

If any part of these terms is unclear, the client should ask for clarification before a booking is accepted. Any variation to these terms must be agreed in writing. The provider may update these Terms and Conditions from time to time, and the version in force at the time of booking will usually apply to that booking unless a later written amendment is agreed.

1. Booking Process

All bookings for Gardeners Strawberry Hill are subject to availability and confirmation. A booking request may be made by telephone, email, online form, or another agreed method. A request does not in itself create a binding contract until the provider has confirmed the date, scope of work, and estimated or fixed price where applicable. In some cases, a site visit or assessment may be needed before a final quotation is given.

When a quotation is provided, it will normally be based on the information supplied by the client, including the size of the garden, the condition of the site, the type of work required, access arrangements, and any special instructions. If the actual conditions differ from the information given, the price, time required, or service method may need to be revised. Gardeners in Strawberry Hill reserve the right to amend the quotation where reasonable and necessary after inspection or once work has started, provided the client is informed as soon as practicable.

The client must ensure that all relevant details are accurate and complete when making a booking. This includes informing us of hidden hazards, restricted access, pets, parking limitations, water supply issues, or any conditions that may affect safe performance of the work. If a booking cannot be completed because essential information was withheld or because safe access is not available, we may charge a call-out fee or a reasonable cancellation fee.

2. Service Scope and Client Responsibilities

Our gardening services are provided with reasonable care and skill. The exact scope of work will be based on the agreed booking, quotation, or written job specification. Unless expressly included, services do not cover structural repairs, electrical work, specialist tree surgery requiring separate certification, or work that may require permissions beyond ordinary garden maintenance. Any additional task requested on the day will be undertaken only if it is safe, lawful, and within our competence and available time.

The client is responsible for ensuring that the area to be worked on is reasonably accessible and that any valuables, fragile items, garden ornaments, toys, tools, or personal property are removed or protected before work begins. While careful work is always expected, we cannot accept responsibility for damage caused by pre-existing defects, hidden instability, pest activity, underground services not disclosed by the client, or items that should reasonably have been secured in advance.

The client must also make sure that permission has been obtained from any landlord, managing agent, freeholder, neighbour, or other relevant person where needed for the work to proceed. If there are restrictions relating to shared access, communal spaces, conservation controls, protected planting, or other property rules, the client should notify us before the booking is confirmed. Failure to do so may result in delay, additional charges, or cancellation of the appointment.

3. Payments

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, invoices are payable within the period specified on the invoice, and immediate payment may be requested for smaller jobs, same-day work, or where materials are purchased in advance. We may require a deposit for larger projects, recurring seasonal bookings, or work involving special ordering of materials or disposal arrangements.

Prices may be given as fixed fees, hourly rates, or estimated charges. Where an estimate is provided, the final amount may vary if the work takes longer than expected, if the scope changes, or if additional labour, equipment, or materials are required. Any material increase in cost should be communicated where reasonably possible before the extra work proceeds. Garden maintenance services may be invoiced after completion or in stages for ongoing contracts.

Late or missed payments may result in interest, recovery costs, or suspension of future services, where permitted by law. We reserve the right to pause or refuse further work until outstanding balances are settled. Payments made by bank transfer, card, or other accepted method are only treated as complete once cleared in full. Any dispute about an invoice should be raised promptly and in good faith, but undisputed sums remain payable on time.

4. Cancellations, Rescheduling, and Access Issues

Appointments may sometimes need to be rearranged due to weather, staff availability, equipment failure, or site conditions that make the work unsafe or impracticable. Where possible, we will give reasonable notice and offer an alternative date. If severe weather or other unforeseen circumstances prevent the service from being carried out, no liability will arise for non-performance caused by those circumstances, although prepayments for undelivered work will usually be refunded or credited.

If the client wishes to cancel or reschedule, notice should be provided as early as possible. Cancellation fees may apply where short notice prevents us from reassigning the time slot or where materials, labour, or waste arrangements have already been arranged. The amount of any cancellation charge will depend on the notice given, the nature of the booking, and any costs already incurred. For recurring gardeners services, repeated short-notice cancellations may lead to the agreement being reviewed or ended.

If we arrive at the agreed time and cannot gain access, or if the site is not ready for work, we may treat the appointment as a late cancellation and charge accordingly. This includes situations where keys, codes, permits, parking arrangements, or a responsible person are unavailable when required. If the delay is caused by the client, additional waiting time may be charged at the agreed hourly rate or another reasonable rate notified in advance.

5. Waste Removal and UK Regulations

Where garden waste is removed as part of the service, it will be handled in accordance with applicable UK waste laws and local authority requirements. Waste may include grass cuttings, hedge trimmings, leaves, branches, soil, and other organic material arising from the work. Waste will be transported, stored, transferred, and disposed of only through lawful and appropriate methods. We will not knowingly dispose of controlled, hazardous, or prohibited waste without prior agreement and lawful arrangements.

The client should inform us if waste contains items that are not standard green waste, such as building rubble, contaminated material, broken glass, chemicals, asbestos, sharps, electrical items, or anything that may require specialist disposal. Additional charges may apply where waste is heavy, mixed, unusually bulky, or requires separate handling. If waste quantities exceed what was expected from the booking details, the service provider may adjust the price or arrange a separate collection where appropriate.

Unless otherwise agreed, waste becomes the responsibility of the service provider once it has been lawfully removed from the property for disposal. However, if the client requests that waste is left on site in bags, piles, or containers, the client is then responsible for its lawful storage and disposal after handover. We will not be liable for any enforcement action arising from waste that the client chooses to retain or from waste streams that the client failed to disclose accurately.

6. Liability and Limitations

We will carry out all work with reasonable care and skill, but our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. This statement does not affect the client’s statutory rights.

We are not liable for pre-existing defects, hidden conditions, underground pipes or cables not disclosed, unstable structures, invasive species, pest infestations, or damage caused by circumstances outside our reasonable control. Nor are we responsible for failure of plants, turf, or materials supplied by the client where failure results from poor quality, unsuitable conditions, inadequate watering, or other factors beyond our control. The client accepts that gardening work often involves natural variation and that results may be influenced by weather, soil condition, seasonal timing, and plant health.

Where our liability arises and is not otherwise excluded, it will usually be limited to the total amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law or agreed in writing. We will not be responsible for indirect or consequential losses, loss of profit, loss of opportunity, loss of enjoyment, or any similar loss. The client must notify us of any claim as soon as reasonably possible and allow us a reasonable opportunity to inspect and, where appropriate, remedy the issue.

7. Complaints and Rectification

If the client believes a service has not been delivered in accordance with the agreed scope, they should notify us promptly and provide reasonable details of the concern. We may ask for photographs, site access, or an opportunity to revisit the property to assess the issue. Where a problem is confirmed and is our responsibility, we may choose to re-perform the work, offer a partial refund, or otherwise resolve the matter in a fair and reasonable way.

Complaints will be handled on a case-by-case basis and with reference to the original booking details, site conditions, and any additional instructions provided by the client. A complaint does not suspend payment obligations for work properly completed. Any attempt to withhold payment for unrelated or undisputed services may be treated as a breach of these terms. We aim to act reasonably and to resolve issues without unnecessary delay.

If a disagreement cannot be settled informally, both parties should continue to act in good faith and avoid worsening the dispute. Nothing in these terms prevents either party from seeking legal advice or using lawful dispute-resolution procedures where appropriate. Any agreed remedy will be the client’s exclusive remedy for the relevant issue, except where the law provides otherwise.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives the client the right to bring proceedings elsewhere. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

Nothing in these terms is intended to limit rights that a consumer may have under applicable UK legislation. If there is any conflict between these terms and statutory rights that cannot be excluded, the statutory rights will prevail to the extent of the conflict. These terms are designed to provide a fair framework for services delivered by Gardeners Strawberry Hill and to support a professional working relationship based on clarity, safety, and mutual respect.